30
Branch Transformation
Photo: NCR Atleos
November 4, 2025
Kuwait Finance House recently integrated AI avatars into its account service kiosks at branches via a partnership with NCR Atleos. These avatars answer questions and guide customers through transactions, according to a press release.
The avatar, named Fahad, provides information on branch services and can direct customers to live agents when necessary. KFH will also work with Atleos to embed speech analytics and a quality management system to analyze keywords, topics and customer…
